TERMS & CONDITIONS

LEGAL AGREEMENT

TERMS AND CONDITIONS

WELCOME TO OUR WEBSITE WWW.LANAVOLKOV.COM (THE “WEBSITE”). THESE TERMS AND CONDITIONS GOVERN ACCESS TO AND USE OF WWW.LANAVOLKOV.COM. THE ACCESS TO AND USE OF THIS WEBSITE AS WELL AS THE PURCHASE OF PRODUCTS ON WWW.LANAVOLKOV.COM, ARE BASED ON THE ASSUMPTION THAT THESE TERMS AND CONDITIONS HAVE BEEN READ, UNDERSTOOD AND ACCEPTED BY YOU. THE USER AGREES TO RESPECT AND ACT UPON ALL THE TERMS AND CONDITIONS IN THIS DOCUMENT AND ALL OTHER POLICIES ON WWW.LANAVOLKOV.COM.

THIS WEBSITE IS MANAGED AND MAINTAINED BY L.L.G.V. S.R.L.S. UNIPERSONALE (“PROVIDER”), WITH REGISTERED OFFICE IN ITALY AT VIA VIALE DEL RISORGIMENTO 10, 40136, BOLOGNA, BUSINESS REGISTER NUMBER, TAX CODE AND VAT NUMBER 03849291202.

WE URGE USERS TO COMMIT TO REGULARLY READING THESE TERMS AND CONDITIONS IN ORDER TO REMAIN INFORMED OF THEIR LATEST AMENDMENTS. THE PROVIDER LANAVOLKOV.COM RESERVES THE RIGHT TO CHANGE, REMOVE OR REPLACE TERMS, AMEND OR SIMPLY UPDATE ALL OR PART OF THESE TERMS AND CONDITIONS WITHOUT NOTICE OR WARNING SO PLEASE READ THE TERMS CAREFULLY BEFORE PLACING ANY ORDERS ON OUR WEBSITE. ANY AMENDMENT OR UPDATE OF THE TERMS AND CONDITIONS SHALL BE POSTED ON LANAVOLKOV.COM AND AS SOON AS SUCH AMENDMENTS OR UPDATES HAVE BEEN MADE SHALL BE EFFECTIVE AND BINDING AS SOON AS THEY ARE PUBLISHED ON THE WEBSITE WWW.LANAVOLKOV.COM.

USERS WHO DO NOT AGREE OR ACCEPT TO ALL OR PART OF THE LANAVOLKOV.COM TERMS AND CONDITIONS OF USE, MUST REFRAIN FROM USING THE WEBSITE AND SHOULD NOT PURCHASE PRODUCTS FROM THE WEBSITE. PLEASE NOTE THAT BEFORE PLACING AN ORDER YOU WILL BE ASKED TO AGREE TO THESE TERMS. IF YOU REFUSE TO ACCEPT THESE TERMS, YOU WILL NOT BE ABLE TO ORDER ANY PRODUCTS.

ANY CHANGES MADE AFTER YOU HAVE PLACED AN ORDER WILL NOT AFFECT THAT ORDER UNLESS WE ARE REQUIRED TO MAKE THE CHANGE BY LAW. ANY QUESTIONS ABOUT THESE TERMS OR ORDERING THE PRODUCTS PLEASE SEND AN EMAIL TO INFO@LANAVOLKOV.COM AND WE WILL RESPOND TO YOUR QUERY. OUR GOAL IS TO PROVIDE COMPLETE, ACCURATE, AND UP-TO-DATE INFORMATION ON OUR WEBSITE. UNFORTUNATELY, IT IS NOT POSSIBLE TO ENSURE THAT ANY WEBSITE IS COMPLETELY FREE OF HUMAN OR TECHNOLOGICAL ERRORS. THIS WEBSITE MAY CONTAIN TYPOGRAPHICAL MISTAKES, INACCURACIES, OR OMISSIONS, SOME OF WHICH MAY RELATE TO PRICING AND AVAILABILITY, AND PRODUCT INFORMATION. WE RESERVE THE RIGHT TO CORRECT ANY ERRORS, INACCURACIES OR OMISSIONS. THEREFORE, YOU SHOULD REGULARLY ACCESS THIS SECTION ON THE WEBSITE IN ORDER TO CHECK THE PUBLICATION OF THE MOST RECENT AND UPDATED TERMS AND CONDITIONS OF USE OF WWW.LANAVOLKOV.COM.

THE ACCESS TO AND USE OF WWW.LANAVOLKOV.COM, INCLUDING DISPLAY OF WEB PAGES, COMMUNICATION WITH THE PROVIDER, DOWNLOADING PRODUCT INFORMATION AND MAKING PURCHASES ON THE WEBSITE, ARE CARRIED OUT BY OUR USERS EXCLUSIVELY FOR PERSONAL PURPOSES, WHICH SHOULD IN NO WAY BE CONNECTED TO ANY TRADE, BUSINESS OR PROFESSIONAL ACTIVITY. REMEMBER THAT YOU WILL BE SOLELY LIABLE FOR YOUR USE OF WWW.LANAVOLKOV.COM AND ITS CONTENTS. THE PROVIDER SHALL NOT BE CONSIDERED LIABLE FOR ANY USE OF THE WEBSITE AND ITS CONTENTS MADE BY ITS USERS THAT ARE NOT COMPLIANT WITH THE LAWS AND REGULATIONS IN FORCE, WITHOUT PREJUDICE TO PROVIDER’S LIABILITY FOR INTENTIONAL TORTS AND GROSS NEGLIGENCE. IN PARTICULAR, YOU WILL BE SOLELY LIABLE FOR COMMUNICATING INFORMATION OR DATA WHICH IS NOT CORRECT, FALSE OR CONCERNING THIRD PARTIES (IN THE EVENT SUCH THIRD PARTIES HAVE NOT GIVEN THEIR CONSENT) AS WELL AS FOR ANY IMPROPER USE OF SUCH DATA OR INFORMATION.

LASTLY, AS ALL MATERIALS WILL BE DOWNLOADED OR OTHERWISE OBTAINED BY USING THE SERVICE AT THE USER’S CHOICE AND RISK, ANY DAMAGE TO COMPUTER SYSTEMS OR LOSS OF DATA CAUSED BY THE DOWNLOAD OPERATORS SHALL BE EXCLUSIVELY AT THE USER’S LIABILITY, AND CANNOT BE ATTRIBUTED TO THE PROVIDER. THE PROVIDER DENIES ALL LIABILITY FOR ANY DAMAGE RESULTING FROM THE INACCESSIBILITY OF THE SERVICES ON THE SITE OR ANY DAMAGE CAUSED BY VIRUSES, DAMAGED FILES, ERRORS, OMISSIONS, SERVICE INTERRUPTIONS, DELETION OF CONTENTS, NETWORK, PROVIDER, TELEPHONE OR CONNECTION ISSUES, UNAUTHORIZED ACCESS, ALTERATION OF DATA, OR FAULTY AND/OR DEFECTIVE FUNCTIONING OF THE ELECTRONIC EQUIPMENT BELONGING TO THE USER.

THE USER IS RESPONSIBLE FOR CORRECTLY STORING AND USING THEIR PERSONAL DETAILS, INCLUDING THE CREDENTIALS ALLOWING ACCESS TO THE SERVICES, IN ADDITION TO ANY DAMAGE CAUSED BY THE PROVIDER OR THIRD PARTIES FOLLOWING THE INCORRECT USE, LOSS OR REMOVAL OF SAID INFORMATION.

PRIVACY POLICY

WE RESPECT THE CONFIDENTIALITY OF PERSONAL INFORMATION COLLECTED WHEN REGISTERING ON LANAVOLKOV.COM AND/OR PROVIDED AT THE TIME OF PURCHASE BY THE PURCHASER, AND TO PROCESS IT IN ACCORDANCE WITH THE RULES LAID DOWN UNDER LEGISLATIVE DECREE. 196/03. IN THIS REGARD, PLEASE REFER TO THE DETAILED INFORMATION OUTLINED IN THE PRIVACY POLICY AND COOKIE POLICY SECTION. THIS WILL HELP YOU TO UNDERSTAND HOW AND FOR WHAT PURPOSES LANAVOLKOV.COM COLLECTS AND USES YOUR PERSONAL DATA.

INTELLECTUAL PROPERTY RIGHTS

COPYRIGHTS, ALL OTHER INTELLECTUAL PROPERTY RIGHTS, THE CONTENT OF THIS SITE, INCLUDING TRADEMARKS, NAMES, LOGOS (THE “TRADEMARKS”) BOTH REGISTERED AND UNREGISTERED ARE TRADEMARKS OWNED BY L.L.G.V. S.R.L.S. UNIPERSONALE, ALL RIGHTS RESERVED.

ALL CONTENT INCLUDED ON WWW.LANAVOLKOV.COM, SUCH AS WORKS, IMAGES, PHOTOGRAPHS, PICTURES, DIALOGUES, MUSIC, AUDIO, SOUNDS AND VIDEOS, DOCUMENTS, DRAWINGS, FIGURES, LOGOS, AND ANY OTHER MATERIAL PUBLISHED IN ANY FORMAT ON WWW.LANAVOLKOV.COM, INCLUDING MENUS, WEB PAGES, GRAPHICS, COLORS, SCREENS, TOOLS, FONTS AND WEB DESIGN, DIAGRAMS, LAYOUTS, METHODS, PROCESSES, FUNCTIONS AND SOFTWARE THAT ARE PART OF WWW.LANAVOLKOV.COM (COLLECTIVELY, THE “CONTENTS”), ARE PROTECTED BY COPYRIGHT AND ALL OTHER INTELLECTUAL PROPERTY RIGHTS BY THE L.L.G.V. S.R.L.S. UNIPERSONALE, AN ITALIAN COMPANY WITH REGISTERED OFFICES IN BOLOGNA (BO), VIA VIALE DEL RISORGIMENTO 10- 40136, ITALY – AND/OR THE PROVIDER AND OTHER RIGHTS OWNERS.

REGARDING THE USE OF WWW. LANAVOLKOV.COM, YOU ARE SOLELY AUTHORIZED TO VIEW THE WEBSITE AND ITS CONTENTS. THE USE AND ACCESS OF LANAVOLKOV.COM IS FOR PERSONAL USE ONLY. CONTENT INCLUDED ON THE SITE MAY BE ACCESSED BY THE USER FOR THEIR OWN INTERNAL NON-COMMERCIAL USE ONLY.

YOU AGREE NOT TO EXCHANGE, REPRODUCE IN ANY FORM, COPY, PUBLISH, POST, DISTRIBUTE, DISPLAY, TRANSMIT, MODIFY, CREATE DERIVATIVE WORK FROM, OR EXPLOIT IN ANY WAY, IN WHOLE OR IN PART, WWW.LANAVOLKOV.COM AND/OR ITS CONTENTS WITHOUT THE EXPRESS WRITTEN CONSENT OF WWW.LANAVOLKOV.COM AND THE PROVIDER. WWW.LANAVOLKOV.COM HAS THE EXCLUSIVE RIGHT TO AUTHORIZE OR PROHIBIT ANY REPRODUCTION, PUBLICATION, DISTRIBUTION, DISPLAY, MODIFICATION, CREATION OF DERIVATIVE WORK FROM, OR EXPLOITATION IN ANY WAY OF, IN WHOLE OR IN PART, THE CONTENT. ANY REPRODUCTION, PUBLICATION, DISTRIBUTION, DISPLAY, MODIFICATION, CREATION OF DERIVATIVE WORK FROM, OR EXPLOITATION IN ANY WAY OF, THE CONTENT EXPRESSLY AUTHORIZED IN WRITING BY WWW.LANAVOLKOV.COM AND PROVIDER SHALL BE CARRIED OUT BY YOU FOR LAWFUL PURPOSES ONLY AND IN COMPLIANCE WITH ALL APPLICABLE LAWS.

YOU ARE NOT AUTHORIZED TO REPRODUCE ALL OR PART OF WWW. LANAVOLKOV.COM AND ITS CONTENTS IN ANY FORM. ANY REPRODUCTION MUST BE AUTHORIZED ON A CASE-BY-CASE BASIS BY THE L.L.G.V. S.R.L.S. UNIPERSONALE. IF AUTHORIZED IN WRITING, THESE DOCUMENTS MUST IN ANY CASE BE PERFORMED FOR LAWFUL, NON-COMMERCIAL PURPOSES AND IN COMPLIANCE WITH THE COPYRIGHT AND OTHER INTELLECTUAL PROPERTY RIGHTS OF THE  L.L.G.V. S.R.L.S. UNIPERSONALE AND OF THE AUTHORS OF THE INDIVIDUAL WORKS CONTAINED IN THE SITE. THE L.L.G.V. S.R.L.S. UNIPERSONALE. AND THE AUTHORS OF INDIVIDUAL WORKS PUBLISHED ON WWW.LANAVOLKOV.COM HAVE, AT ALL TIMES, THE RIGHT TO CLAIM THE OWNERSHIP OF THEIR WORKS AND TO OPPOSE ANY DEFORMATION, ALTERATION OR OTHER MODIFICATION TO THEM, INCLUDING ANY DAMAGE CAUSED TO THE WORKS, TO THEIR HONOR OR REPUTATION. YOU UNDERTAKE TO RESPECT THE COPYRIGHT OF THE ARTISTS WHO HAVE CHOSEN TO PUBLISH THEIR WORKS ON WWW.LANAVOLKOV.COM OR WHO HAVE COLLABORATED WITH WWW. LANAVOLKOV.COM TO CREATE NEW EXPRESSIVE AND ARTISTIC FORMS DESTINED FOR PUBLICATION, EVEN IF NOT EXCLUSIVELY ON THE WEBSITE, OR WHICH ARE AN INTEGRAL PART OF IT. FURTHERMORE, YOU ARE IN NO CASE AUTHORIZED TO USE, IN ANY WAY OR FORM, THE CONTENTS OF THE WEBSITE AND EACH INDIVIDUAL WORK PROTECTED BY COPYRIGHT AND OTHER INTELLECTUAL PROPERTY RIGHTS. FOR EXAMPLE, YOU MAY NOT ALTER OR MODIFY IN ANY WAY THE CONTENTS AND WORKS PROTECTED WITHOUT THE CONSENT OF THE L.L.G.V. S.R.L.S. UNIPERSONALE AND, WHERE NECESSARY, THE INDIVIDUAL AUTHORS OF WORKS PUBLISHED ON WWW.LANAVOLKOV.COM

USE AND ELIGIBILITY

YOU AGREE TO USE THE SITE ONLY FOR LAWFUL PURPOSES, AND THAT YOU ARE RESPONSIBLE FOR YOUR USE OF AND COMMUNICATIONS ON THE SITE.

YOU AGREE NOT TO UPLOAD, POST OR TRANSMIT, THROUGH THE SITE OR ANY OF THE SERVICES, ANY MATERIALS WHICH: RESTRICT OR INTERRUPT ACCESS TO THE SITE AND/OR THE SERVICES BY ANOTHER INDIVIDUAL, ARE FRAUDULENT, UNLAWFUL, INFRINGING, HARASSING, DEFAMATORY, VULGAR, OFFENSIVE, PREJUDICIAL, THREATENING, ABUSIVE, TORTIOUS, DEFAMATORY, OBSCENE, HATEFUL, OR VIOLATE THE PRIVACY OF OTHERS; OR OTHERWISE OBJECTIONABLE MATERIAL OF ANY KIND, INCLUDING ANY MATERIAL THAT ENCOURAGES CRIMINAL CONDUCT OR CONDUCT THAT WOULD GIVE RISE TO CIVIL LIABILITY, INFRINGES OTHERS’ INTELLECTUAL PROPERTY RIGHTS OR OTHERWISE VIOLATES ANY APPLICABLE LAW; VIOLATE OR INFRINGE THE RIGHTS OF A THIRD PARTY, INCLUDING, WITHOUT LIMITATION, PATENT, TRADEMARK, TRADE SECRET, COPYRIGHT, OR ANY OTHER PROPRIETARY OR PERSONALITY RIGHTS; CONTAIN A VIRUS, A MALWARE, A SOFTWARE WHOSE PURPOSE IS TO INDEX THE SITE’S CONTENT, DATA EXPLORATION PROCESS, ROBOTS, SPIDERS OR DEVICES FOR DATA COLLECTION AND EXTRACTION TOOLS OR ANY SIMILAR HARMFUL COMPONENT; OR ARE PROMOTIONAL UNSOLICITED OR UNAUTHORISED ADVERTISING CONTENT SUCH AS SPAM, CHAIN LETTERS, PYRAMID SCHEMES OR ANY OTHER FORM OF SOLICITATION.

MODIFICATION, SUSPENSION OR TERMINATION OF SERVICES

WWW.LANAVOLKOV.COM RESERVES THE RIGHT, WITHOUT PRIOR NOTICE AND IN ITS SOLE DISCRETION, TO PARTIALLY OR FULLY CANCEL OR RESTRICT YOUR RIGHT TO ACCESS OR USE THE SITE AND/OR TO MODIFY, SUSPEND OR TERMINATE ANY SERVICE. YOU UNDERSTAND AND AGREE THAT L.L.G.V. S.R.L.S. UNIPERSONALE MAY DO SO WITHOUT ANY LIABILITY WHATSOEVER.

USER ACCOUNT

YOU MAY REGISTER ON THE SITE TO OBTAIN A PERSONAL ACCOUNT (MY ACCOUNT). YOUR ACCOUNT ALLOWS YOU TO OBTAIN THE FOLLOWING BENEFITS:

  • REVIEW YOUR PREVIOUS ORDERS
  • MODIFY YOUR ACCOUNT INFORMATION
  • CHANGE YOUR PASSWORD
  • ADD ALTERNATIVE DELIVERY ADDRESSES
  • IF YOU HAVE FORGOTTEN YOUR PASSWORD, WWW.LANAVOLKOV.COM MAY SEND YOU A NEW ONE TO THE E-MAIL ADDRESS YOU PROVIDED WHEN YOU REGISTERED. YOU MAY THEN LOG IN AGAIN TO YOUR USER ACCOUNT IN ORDER TO CHANGE YOUR PASSWORD.

UPON REGISTRATION, YOU AGREE AND UNDERTAKE:

  • TO PROVIDE ONLY TRUE, CURRENT, COMPLETE AND ACCURATE INFORMATION, AS REQUESTED IN THE REGISTRATION FORM OR ANY OTHER FORMS FROM THE SITE.
  • TO MAINTAIN AND UPDATE THE INFORMATION PROVIDED TO LANAVOLKOV.COM
  • TO MAINTAIN THE CONFIDENTIALITY OF YOUR USERNAME AND PASSWORD.
  • TO ACCEPT FULL LIABILITY WITH RESPECT TO ANY ACTIVITY RELATED TO THE USE OF YOUR USERNAME AND PASSWORD.
  • YOU ARE RESPONSIBLE FOR ANY LOSS, EXPENSE, DAMAGE AND ANY ADDITIONAL COSTS RESULTING FROM THE DISCLOSURE OF FALSE, INCORRECT OR INCOMPLETE INFORMATION FROM YOU, OR YOUR FAILURE TO UPDATE THE INFORMATION PROVIDED AT TIME OF REGISTRATION OR AT ANY OTHER TIME DURING YOUR USE OF THE SITE AND/OR OF ITS SERVICES.

EXTERNAL LINKS

WWW. LANAVOLKOV.COM MAY CONTAIN HYPERTEXT LINKS (“LINKS”) TO OTHER WEBSITES WHICH ARE IN NO WAY CONNECTED TO WWW.LANAVOLKOV.COM. THE PROVIDER DOES NOT CONTROL OR MONITOR THESE THIRD PARTY WEBSITES OR THEIR CONTENTS, AND SHALL NOT BE HELD LIABLE FOR THEIR CONTENTS AND/OR FOR THE RULES ADOPTED BY THEM REGARDING, BUT NOT LIMITED TO, YOUR PRIVACY AND THE PROCESSING OF YOUR PERSONAL DATA WHEN YOU ARE VISITING THOSE WEBSITES. PLEASE, THEREFORE, PAY ATTENTION WHEN YOU ACCESS THESE WEBSITES THROUGH THE LINKS PROVIDED ON WWW.LANAVOLKOV.COM AND READ THEIR CONDITIONS OF USE AND THEIR PRIVACY POLICIES CAREFULLY. IN FACT, THE CONDITIONS OF USE AND PRIVACY POLICY ON WWW.LANAVOLKOV.COM DO NOT APPLY TO THE WEBSITES OF THIRD PARTIES NOT MANAGED BY THE PROVIDER. WWW.LANAVOLKOV.COM PROVIDES LINKS TO OTHER WEBSITES EXCLUSIVELY TO HELP ITS USERS IN SEARCHING AND SURFING THE INTERNET AND TO ALLOW LINKS TO WEBSITES ON THE INTERNET. WHEN OFFERING LINKS TO OTHER WEBSITES, THE PROVIDER DOES NOT RECOMMEND THAT ITS USERS ACCESS THESE WEBSITES OR PROVIDE ANY GUARANTEES AS TO THE CONTENTS, SERVICES AND PRODUCTS SUPPLIED AND SOLD TO USERS ON THEM.

CONTENT DISCLAIMER

THE PROVIDER DOES NOT WARRANT THAT THE CONTENTS OF THE WEBSITE ARE APPROPRIATE OR LAWFUL IN OTHER COUNTRIES OUTSIDE ITALY. HOWEVER, IN THE EVENT THAT SUCH CONTENTS ARE DEEMED TO BE UNLAWFUL OR ILLEGAL IN SOME OF THESE COUNTRIES, PLEASE DO NOT ACCESS THIS WEBSITE. IF YOU CHOOSE TO ACCESS IT NONETHELESS, WE INFORM YOU THAT YOUR USE OF THE SERVICES PROVIDED BY WWW.LANAVOLKOV.COM IS AT YOUR OWN EXCLUSIVE AND PERSONAL RESPONSIBILITY.

THE PROVIDER HAS ALSO TAKEN EVERY PRECAUTION NECESSARY TO ENSURE USERS THAT THE CONTENTS OF WWW.LANAVOLKOV.COM ARE ACCURATE AND DO NOT CONTAIN INCORRECT OR OUTDATED INFORMATION ON THEIR DATE OF PUBLICATION ON THE WEBSITE AND, AS FAR AS POSSIBLE, AFTERWARDS.

HOWEVER, THE PROVIDER DOES NOT ACCEPT ANY LIABILITY TO USERS FOR THE ACCURACY OR COMPLETENESS OF CONTENTS PUBLISHED ON WWW.LANAVOLKOV.COM, WITHOUT PREJUDICE TO THEIR LIABILITY FOR NEGLIGENCE OR WILFUL MISCONDUCT AND OTHER LEGAL LIABILITY.

MOREOVER, THE PROVIDER CANNOT GUARANTEE THAT THE WEBSITE WILL OPERATE CONTINUOUSLY, WITHOUT ANY INTERRUPTIONS AND ERRORS DUE TO THE CONNECTION TO THE INTERNET. IN THE EVENT OF ANY PROBLEM IN USING OUR WEBSITE, PLEASE CONTACT CUSTOMER SERVICE. IN THE SAME WAY, WE ALSO RECOMMEND YOU CONTACT YOUR INTERNET SERVICES PROVIDER OR CHECK THAT EACH DEVICE FOR INTERNET CONNECTION AND ACCESS TO WEB CONTENT IS CORRECTLY ACTIVATED, INCLUDING YOUR INTERNET BROWSER. ALTHOUGH THE PROVIDER WILL DO EVERYTHING POSSIBLE TO ENSURE CONTINUOUS ACCESS TO THEIR WEBSITE, THE DYNAMIC NATURE OF THE INTERNET AND ITS CONTENTS MAY NOT ALLOW WWW.LANAVOLKOV.COM, TO OPERATE WITHOUT ANY SUSPENSIONS, INTERRUPTIONS OR DISCONTINUITY DUE TO UPDATING THE WEBSITE. THE PROVIDER HAS ADOPTED ADEQUATE TECHNICAL AND ORGANIZATIONAL SECURITY MEASURES TO PROTECT SERVICES ON WWW.LANAVOLKOV.COM, THE INTEGRITY OF DATA AND ELECTRONIC COMMUNICATIONS IN ORDER TO PREVENT UNAUTHORIZED USE OF OR ACCESS TO DATA, AND PREVENT RISKS OF DISSEMINATION, DESTRUCTION AND LOSS OF DATA AND CONFIDENTIAL/NON-CONFIDENTIAL INFORMATION REGARDING USERS OF WWW.LANAVOLKOV.COM, AND TO AVOID UNAUTHORIZED OR UNLAWFUL ACCESS TO SUCH DATA AND INFORMATION.

OUR BUSINESS POLICY

THE PROVIDER HAS A SET BUSINESS POLICY, AND OUR MISSION CONSISTS OF SELLING PRODUCTS THROUGH OUR SERVICES AND WEBSITE EXCLUSIVELY TO ITS END USERS, I.E. THE “CONSUMERS”, “CONSUMER” INTENDED AS ANY NATURAL, INDIVIDUAL PERSON WHO IS ACTING ON WWW.LANAVOLKOV.COM FOR PURPOSES WHICH ARE OUTSIDE HIS OR HER TRADE, BUSINESS OR PROFESSIONAL ACTIVITY (IF ANY). IF YOU ARE NOT A CONSUMER, PLEASE DO NOT USE OUR SERVICES FOR PURCHASING PRODUCTS ON WWW.LANAVOLKOV.COM.  IF YOU CONTINUE TO USE THE SITE, THE PROVIDER MAY REFUSE TO ACCEPT PURCHASE ORDERS FROM PERSONS OTHER THAN CONSUMERS OR ANY OTHER PURCHASE ORDER WHICH DOES NOT COMPLY WITH THE CONDITIONS OF SALE AND THESE TERMS AND CONDITIONS.

APPLICABLE LEGISLATION

THESE CONDITIONS OF USE ARE GOVERNED BY ITALIAN LAW.

CONDITIONS OF SALE

THE FOLLOWING CONDITIONS OF SALE GOVERN THE OFFER AND SALE TOGETHER WITH THE CONDITIONS OF USEPRIVACY POLICY AND SHIPPING AND RETURNS POLICY OF PRODUCTS ON WWW.LANAVOLKOV.COM PRODUCTS PURCHASED ON WWW.LANAVOLKOV.COM ARE SOLD DIRECTLY BY L.L.G.V. S.R.L.S. UNIPERSONALE (THE “VENDOR”), WITH REGISTERED OFFICES IN ITALY AT VIA VIALE DEL RISORGIMENTO 10, 40136, BOLOGNA, VAT NUMBER 03849291202.

FOR ANY OTHER LEGAL INFORMATION, GO TO THE SECTIONS: TERMS AND CONDITIONSPRIVACY POLICY AND THE COOKIE POLICY. YOU CAN ALSO FIND INFORMATION ON ORDERS AND SHIPPING, REFUNDS AND RETURNS OF PRODUCTS PURCHASED ON WWW.LANAVOLKOV.COM. PLEASE CONTACT OUR CUSTOMER SERVICE FOR ANY FURTHER INFORMATION VIA THE FOLLOWING LINK.

ELIGIBILITY TO PURCHASE

TO PLACE ORDERS AT WWW.LANAVOLKOV.COM YOU MUST:

  • BE AN INDIVIDUAL AS DEFINED AS A “FINAL CUSTOMER”
  • BE 18 YEARS OR OLDER.
  • BE ELIGIBLE AND COMPETENT TO ENTER LEGALLY BINDING CONTRACTS.
  • HAVE A VALID POP E-MAIL ADDRESS.
  • HAVE A VALID CREDIT CARD: VISA, AMERICAN EXPRESS, MASTERCARD OR A VERIFIED PAYPAL ACCOUNT OR A BANK ACCOUNT

IN PARTICULAR, YOU MUST PROVIDE YOUR REAL NAME, VALID PHONE NUMBER, EMAIL ADDRESS AND OTHER REQUESTED INFORMATION AS INDICATED. FURTHERMORE, YOU WILL BE REQUIRED TO PROVIDE PAYMENT DETAILS THAT YOU REPRESENT AND WARRANT ARE BOTH VALID AND CORRECT AND YOU CONFIRM THAT YOU ARE THE PERSON REFERRED TO IN THE PAYMENT DETAILS PROVIDED.

HOW TO PLACE AN ORDER WITH THE VENDOR

  • TO PLACE AN ORDER FOR THE PURCHASE OF ONE OR MORE PRODUCTS ON WWW.LANAVOLKOV.COM, YOU MUST FILL OUT THE ONLINE ORDER FORM AND SEND IT ELECTRONICALLY TO THE VENDOR, FOLLOWING THE RELEVANT INSTRUCTIONS.
  • THE ORDER FORM CONTAINS A SUMMARY OF THESE TERMS AND CONDITIONS OF SALE AND THE RETURNS POLICY, INFORMATION ON THE MAIN CHARACTERISTICS OF EACH PRODUCT ORDERED AND THE CORRESPONDING UNIT PRICE (INCLUDING ALL APPLICABLE FEES AND TAXES), THE TYPE OF PAYMENT METHODS THAT YOU MAY USE IN ORDER TO PURCHASE EACH PRODUCT, SHIPPING TERMS FOR THE PURCHASED PRODUCTS, SHIPPING AND DELIVERY COSTS AND THE CONDITIONS FOR RETURNING PURCHASED PRODUCTS.
  • THE ORDER SHALL BE DEEMED TO HAVE BEEN SUBMITTED WHEN THE VENDOR RECEIVES YOUR ORDER FORM ELECTRONICALLY AND THE ORDER INFORMATION HAS BEEN VERIFIED AS CORRECT.
  • BEFORE SUBMITTING YOUR ORDER FORM FOR THE PURCHASE OF PRODUCTS, YOU WILL BE ASKED TO CAREFULLY READ THE CONDITIONS OF SALE AND THE RETURNS POLICY, TO PRINT A COPY AND TO SAVE OR REPRODUCE A COPY THEREOF FOR YOUR OWN PERSONAL USE. A CONFIRMATION OF THE PURCHASE WILL BE EMAILED TO THE BUYER.
  • THE ORDER FORM WILL BE FILED IN OUR DATABASE FOR THE TIME REQUIRED TO PROCESS YOUR ORDER AND AS PROVIDED BY LAW. YOU MAY ACCESS YOUR ORDER FORM BY LOGGING IN AND VISITING THE SECTION CALLED ORDERS, IN THE MY ACCOUNT AREA.
  • BEFORE SUBMITTING THE ORDER FORM, YOU WILL BE ASKED TO IDENTIFY AND CORRECT POSSIBLE INPUT ERRORS.
  • AFTER YOUR ORDER FORM HAS BEEN SUBMITTED, THE VENDOR WILL PROCESS YOUR ORDER.
  • THE VENDOR MAY REFUSE TO PROCESS PURCHASES IF THERE ARE NO SUFFICIENT GUARANTEES OF SOLVENCY, WHEN ORDERS ARE INCOMPLETE OR INCORRECT, OR THE PRODUCTS ARE NO LONGER AVAILABLE. IN THE ABOVE CASES, WE SHALL INFORM YOU BY E-MAIL THAT THE ORDER HAS NOT BEEN EXECUTED AND THAT THE VENDOR HAS NOT CARRIED OUT YOUR PURCHASE ORDER SPECIFYING THE REASONS THEREOF. IF THE PRODUCTS DISPLAYED ON WWW.LANAVOLKOV.COM ARE NO LONGER AVAILABLE AT THE TIME YOU LAST ACCESSED THE WEBSITE OR SUBMITTED YOUR ORDER FORM, THE VENDOR SHALL INFORM YOU OF THE UNAVAILABILITY OF THE ORDERED PRODUCTS WITHIN THIRTY (30) DAYS FROM THE DAY AFTER VENDOR HAS RECEIVED YOUR ORDER. IF THE ORDER FORM HAS BEEN SENT AND THE PRICE HAS ALREADY BEEN PAID FOR ITEMS THAT ARE NO LONGER AVAILABLE, THE VENDOR WILL REFUND THE AMOUNT PAID FOR THOSE ITEMS.
  • BY SUBMITTING AN ORDER FORM ONLINE AND MAKING A CONTRACT WITH THE VENDOR, YOU UNCONDITIONALLY ACCEPT AND UNDERTAKE TO OBSERVE THE PROVISIONS OF THESE TERMS AND CONDITIONS OF SALE. AS WELL AS FURTHER CONDITIONS CONTAINED ON WWW.LANAVOLKOV.COM, EVEN THROUGH LINKS, INCLUDING THE CONDITIONS OF USE AND PRIVACY POLICY OF WWW.LANAVOLKOV.COM. SHOULD YOU NOT AGREE WITH CERTAIN PROVISIONS OF THESE TERMS AND CONDITIONS OF SALE, PLEASE DO NOT SUBMIT YOUR ORDER FORM FOR THE PURCHASE OF PRODUCTS ON WWW.LANAVOLKOV.COM.
  • UPON SUBMISSION OF AN ORDER FORM, THE VENDOR SHALL SEND YOU A PURCHASE ORDER RECEIPT BY EMAIL, CONTAINING A SUMMARY OF THE INFORMATION RELATED TO THE ORDER FORM (TERMS AND CONDITIONS OF SALE, THE PRODUCTS’ MAIN CHARACTERISTICS, DETAILED INFORMATION ON THE PRICE, TERMS OF PAYMENT, RETURN POLICY AND SHIPPING COSTS).
  • ENGLISH IS THE LANGUAGE USED FOR EXECUTING CONTRACTS WITH THE VENDOR.

GUARANTEES AND PRODUCT PRICE INDICATION

  • LANAVOLKOV.COM ONLY OFFERS PRODUCTS BEARING THE “LANA VOLKOV”” BRAND PURCHASED DIRECTLY BY THE VENDOR FROM L.L.G.V. S.R.L.S. UNIPERSONALE – WITH REGISTERED OFFICE IN ITALY AT VIA VIALE DEL RISORGIMENTO 10, 40136, BOLOGNA (ITALY) – AND/OR THEIR AUTHORISED MANUFACTURERS. ON LANAVOLKOV.COM, WE ONLY OFFER PRODUCTS MARKED WITH THE “LANA VOLKOV” TRADEMARK.
  • THE VENDOR DOES NOT SELL SECOND-HAND PRODUCTS, FLAWED PRODUCTS OR PRODUCTS OF LOWER QUALITY THAN THE CORRESPONDING MARKET STANDARDS.
  • THE MAIN CHARACTERISTICS OF PRODUCTS ARE SHOWN ON WWW.LANAVOLKOV.COM ON EACH PRODUCT PAGE. THE PRODUCTS OFFERED FOR SALE ON LANAVOLKOV.COM MAY NOT EXACTLY CORRESPOND TO THE REAL PRODUCTS IN TERMS OF THE IMAGES, TEXTURES AND COLORS DUE TO THE INTERNET BROWSER OR MONITOR USED.
  • PRICES ARE SUBJECT TO CHANGE. CHECK THE FINAL PRICE OF SALE BEFORE SENDING THE RELEVANT ORDER FORM.
  • ORDERS RECEIVED FROM COUNTRIES OTHER THAN THOSE SELECTED FOR SHIPPING OR TO ADDRESSES TO WHICH THE VENDOR CANNOT SHIP CANNOT BE ACCEPTED.
  • IF YOU EXERCISE YOUR RIGHT TO RETURN THE PRODUCTS, THE VENDOR MAY REFUSE TO ACCEPT PRODUCTS THAT ARE DAMAGED, WITHOUT THE FULL PACKAGING OR HAVE BEEN ALTERED IN THEIR MAIN CHARACTERISTICS OR QUALITY.

PAYMENT

PAYMENT CAN BE MADE SECURELY ONLINE. BY SUBMITTING AN ORDER TO US THROUGH OUR WEBSITE YOU CONFIRM AND GUARANTEE THAT THE PAYMENT DETAILS PROVIDED ON YOUR ORDER ARE VALID AND CORRECT. PAYMENT FOR PURCHASES, CAN BE MADE BY CARDS SPECIFIED ON OUR SITE
YOU AGREE THAT BY SUBMITTING AN ORDER, THIS IMMEDIATELY AUTHORIZES L.L.G.V. S.R.L.S. UNIPERSONALE TO CHARGE YOUR DEBIT OR CREDIT CARD WITH THE ORDER PAYMENT ON SUBMISSION OF YOUR ORDER AND IMPLIES THAT YOU INTEND TO PAY L.L.G.V. S.R.L.S. UNIPERSONALE IF YOUR ORDER IS ACCEPTED.

PAYMENT OF THE PRODUCT PRICES AND THE RELATIVE COSTS FOR SHIPPING AND DELIVERY MUST BE MADE BY USING ONE OF THE PROCEDURES INDICATED ON THE ORDER FORM.

ALL PAYMENTS ON THIS WEBSITE ARE HANDLED BY OUR EXTERNAL PAYENT GATEWAY (PAYPAL) YOU WILL BE TAKEN TO THEIR SECURE CONNECTION DURING THE TRANSACTION AND RETURNED TO THE CHECKOUT ONCE PAYMENT IS PROCESSED. THIS GUARANTEES THE SECURITY OF THE TRANSACTION. YOUR FINANCIAL INFORMATION WILL NEVER BE USED BY THE VENDOR EXCEPT FOR PERFORMING THE PROCEDURE RELEVANT TO YOUR PURCHASE OR ISSUING REFUNDS IN THE CASE OF RETURNS IN COMPLIANCE WITH THE EXERCISE OF YOUR RETURN RIGHT OR FOR REPORTING CASES OF FRAUD TO THE POLICE.

THE PRICE FOR THE PURCHASE OF PRODUCTS AND THE CORRESPONDING COSTS FOR SHIPPING AND DELIVERY, AS INDICATED IN THE ORDER FORM, WILL BE CHARGED TO YOUR CURRENT ACCOUNT ONLY WHEN THE PURCHASED PRODUCTS ARE ACTUALLY SHIPPED.

INTERNATIONAL TRANSACTION FEES: THE VENDOR DOES NOT APPLY ANY EXTRA CHARGES PAST THE REQUESTED AMOUNT MADE AT THE TIME OF PURCHASE; ANY SUCH FEES THAT APPEAR ON YOUR BANK STATEMENT ARE WITHDRAWN BY YOUR BANK.

PRE-ORDERS

A PRE-ORDER IS THE RESERVATION OF A PRODUCT NOT YET AVAILABLE BUT SOON TO BE RELEASED ON THE SITE. YOU CAN PLACE YOUR PRE-ORDER ONCE THE PAYMENT PROCESS IS COMPLETED. YOU WILL RECEIVE AN ORDER CONFIRMATION BY EMAIL AND A SECOND EMAIL ONCE THE PRODUCT DROPS AND IS READY FOR SHIPMENT. PLEASE NOTE THAT CANCELLATIONS ARE PERMITTED WITHIN 10 DAYS FROM THE CONFIRMATION MESSAGE OF YOUR PRE-ORDER. FOR EACH PRE-ORDER PRODUCT, THE ESTIMATED SHIPPING DATE WILL BE INDICATED IN THE RELATIVE PRODUCT SHEET. A MIXED ORDER THAT INCLUDES AVAILABLE PRODUCTS AND PRE-ORDER ITEMS WILL RESULT IN SHIPMENTS AT DIFFERENT TIMES.

PACKAGING

ALL ORDERS PLACED ON THE SITE ARE SENT WITH THEIR ORIGINAL BOX AND ACCESSORIES (SUCH AS A DUST BAG, CARE CARD, REPAIR TAP-HEELS FOR SHOES IF ANY, DEPENDING ON THE TYPE OF PRODUCT), AND CAREFULLY PACKED.

WE OFFER YOU A FREE GIFT WRAP WITH EACH ORDER.

IF THE PRODUCTS ARE OFFERED AS A GIFT TO A THIRD PERSON, YOU MAY ADD A PERSONAL MESSAGE TO THE ORDER. THIS PERSONAL MESSAGE WILL BE PRINTED ON A DEDICATED NOTE CARD. YOU ARE SOLELY RESPONSIBLE FOR THE CONTENT OF THE MESSAGE. WE ASK THAT YOU INDICATE THAT YOUR ORDER IS A GIFT AND PROVIDE WORDING FOR YOUR DESIRED MESSAGE IN THE ORDER NOTES SECTION AT THE END OF THE ORDER FORM.

SHIPPING AND DELIVERY OF THE PRODUCTS

FOR INFORMATION ON SPECIFIC PRODUCT SHIPPING AND DELIVERY PROCEDURES, ACCESS THE CUSTOMER SERVICE SECTION. PLEASE READ THESE SECTIONS CAREFULLY. THE INFORMATION PROVIDED IN THESE SECTIONS FORMS AN INTEGRAL PART OF THESE TERMS AND CONDITIONS OF SALE AND, CONSEQUENTLY, SHALL BE DEEMED TO BE FULLY READ AND ACCEPTED BY YOU AT THE TIME YOUR ORDER FORM IS SENT.

CUSTOMER SERVICE

PLEASE CLICK HERE TO CONTACT OUR CUSTOMER SERVICE FOR ANY FURTHER INFORMATION. FOR FURTHER CLARIFICATIONS, ACCESS THE CUSTOMER SERVICE AREA.

RIGHT TO WITHDRAW

BEING THE CONSUMER, YOU HAVE THE RIGHT TO CANCEL THE CONTRACT WITH THE VENDOR, WITHOUT ANY PENALTY AND WITHOUT SPECIFYING A REASON, BY NOTIFYING THE VENDOR IN WRITING UP TO SEVEN (7) CALENDAR DAYS FROM THE DATE OF RECEIVING THE PRODUCTS PURCHASED ON WWW.LANAVOLKOV.COM. THE PRODUCTS MUST THEN BE RETURNED WITHIN 14 DAYS OF THE ORIGINAL DELIVERY. THE RIGHT TO WITHDRAW EXCLUDES SHIPPING COSTS, SUPPLEMENTARY COSTS FOR EXPEDITED DELIVERY OPTIONS, GIFT WRAPPING AND OTHER ADDITIONAL EXPENSES. PLEASE NOTE IT IS NOT POSSIBLE TO RETURN AN ITEM IN EXCHANGE FOR ANOTHER.

FOR DETAILS ON HOW TO CANCEL THE CONTRACT, PLEASE REFER TO THE SHIPPING AND RETURNS POLICY.

 

PRIVACY 

YOU WILL FIND INFORMATION ON HOW WE PROCESS YOUR PERSONAL DATA BY READING THE PRIVACY POLICY.

YOU ARE ADVISED TO READ, IF YOU HAVEN’T ALREADY DONE SO, OUR CONDITIONS OF USE WHICH CONTAIN IMPORTANT INFORMATION ON HOW WE PROCESS THE PERSONAL DATA OF OUR USERS AND ON THE SECURITY SYSTEMS WE USE.

APPLICABLE LEGISLATION

THESE CONDITIONS OF SALE ARE GOVERNED BY ITALIAN LAW AND IN PARTICULAR BY ITALIAN LEGISLATIVE DECREE NO. 206 OF 6 SEPTEMBER 2005 ON DISTANCE CONTRACTS AND BY ITALIAN LEGISLATIVE DECREE NO. 70 OF 9 APRIL 2003 ON CERTAIN ASPECTS RELATED TO E-COMMERCE. 

AMENDMENTS AND UPDATES

THE CONDITIONS OF SALE MAY BE AMENDED FROM TIME TO TIME DUE TO NEW LAWS AND REGULATIONS OR FOR OTHER REASONS. THE NEW CONDITIONS OF SALE SHALL BE EFFECTIVE AS OF THE DATE OF PUBLICATION ON WWW.LANAVOLKOV.COM.

RETURN POLICY

THE PURPOSE OF L.L.G.V. S.R.L.S. UNIPERSONALE (“PROVIDER”) IS TO GUARANTEE YOUR FULL SATISFACTION. IF, FOR ANY REASON WHATSOEVER, YOU ARE NOT SATISFIED WITH YOUR ORDER, YOU MAY EXERCISE YOUR RIGHT TO RETURN PURCHASED PRODUCTS WITHIN FOURTEEN (14) DAYS STARTING FROM THE DATE ON WHICH YOU RECEIVED THEM FROM LANAVOLKOV.COM.

TO WITHDRAW FROM THE CONTRACT, YOU MUST REQUEST A REFUND WITHIN SEVEN (7) CALENDAR DAYS FROM THE DATE OF RECEIVING THE PRODUCTS PURCHASED ON WWW.LANAVOLKOV.COM

PLEASE SEND AN EMAIL TO INFO@LANAVOLKOV.COM TO REQUEST A RETURNS FORM WHICH WILL NEED TO ME COMPLETED AND SUBMITTED BACK TO INFO@LANAVOLKOV.COM, YOU WILL THEN RECEIVE A CONFIRMATION EMAIL AUTHORIZING THE RETURN. ONCE YOU HAVE RECEIVED OUR CONFIRMATION TO RETURN YOUR ORDER, YOU MAY SEND THE PRODUCT BACK. RETURNED ITEMS MUST BE SHIPPED BACK TO THE VENDOR WITHIN FOURTEEN (14) DAYS FROM THE DATE THE PACKAGE WAS DELIVERED TO YOU.

THE PRODUCTS MAY BE RETURNED BY DISPATCHING THE PACKAGE THROUGH THE SHIPPING AGENT INDICATED BY THE VENDOR OR THROUGH ANOTHER SHIPPING AGENT. YOU CAN RETURN YOUR PARCEL USING ANY POSTAL SERVICE. HOWEVER, AS THE PARCEL REMAINS YOUR RESPONSIBILITY UNTIL IT ARRIVES TO US, PLEASE REMEMBER TO KEEP A PROOF OF DISPATCH.

THE RIGHT TO RETURN PRODUCTS SHALL BE DEEMED CORRECTLY EXERCISED ONCE THE FOLLOWING CONDITIONS HAVE BEEN FULLY MET:

 

  • THE SHOES MUST NOT HAVE BEEN WORN, WASHED, DAMAGED OR ALTERED IN ANY WAY AND MUST NOT SHOW ANY SIGN OF USE. THE SOLES MUST BE IN PERFECT CONDITION AND MUST NOT BE MARKED IN ANY WAY.
  • YOU MUST RETURN THE PRODUCT PROTECTED BY THE WRAPPING PAPER IN ITS ORIGINAL PACKAGING AND ORIGINAL BOX WITH ALL RELATED ACCESSORIES INCLUDED WHEN YOU OPENED THE PARCEL, SUCH AS: SHOE POUCHES, SHOE PILLOWS, CARE CARDS, SHOE ACCESSORIES, REPLACEMENT TAP-HEELS, GARMENT BAG, INCLUDING ALL COMPLEMENTARY ELEMENTS ETC.
  • THE SHIPPING COSTS FOR THE RETURN OF ITEMS ARE THE CUSTOMERS RESPONSIBILITY, PROVIDED THAT THE REASON FOR THE RETURN IS NOT BECAUSE OF AN ERROR ON OUR PART OR BECAUSE THE ITEM IS FAULTY OR DEFECTIVE.
  • ANY CUSTOMS CHARGES SHALL ALSO BE PAID BY YOU.
  • IT IS NOT POSSIBLE TO RETURN AN ITEM IN EXCHANGE FOR ANOTHER.

 

IF YOU HAVE FULFILLED ALL REQUIREMENTS SET FORTH ABOVE, THE VENDOR SHALL REFUND THE ENTIRE PRICE FOR THE PURCHASED PRODUCTS.

PLEASE NOTE THAT THE RETURN IS AT THE CUSTOMER’S EXPENSE, AND AFTER EVALUATING THE CORRECT STATUS OF THE RETURNED ITEM, THE REFUND WILL BE ISSUED BY RETAINING THE COSTS OF THE INITIAL SHIPMENT AND DUTIES.

SHOULD YOU DECIDE TO USE THE COURIER INDICATED BY LANAVOLKOV.COM IN THE ONLINE RETURNS FORM, YOU WILL NOT HAVE TO DIRECTLY TAKE CARE OF THE RETURN SHIPPING COSTS, WHICH ARE AT YOUR EXPENSE. IN THIS CASE, WWW.LANAVOLKOV.COM WILL PAY THE RETURN SHIPPING COSTS FOR YOU AND WILL DEDUCT FROM YOUR REFUND THE COST OF RETURN POSTAGE

YOU HAVE A LEGAL OBLIGATION TO TAKE REASONABLE CARE OF THE PRODUCTS WHILST THEY ARE IN YOUR POSSESSION. YOU WILL BE NOTIFIED IF THE RETURNED PRODUCTS CANNOT BE ACCEPTED. IN THIS CASE, YOU MAY CHOOSE TO HAVE THE PRODUCTS DELIVERED TO YOU AT NO EXPENSE TO THE VENDOR. IF YOU REFUSE THE ABOVE DELIVERY, THE VENDOR RESERVES THE RIGHT TO RETAIN THE PRODUCTS AND THE AMOUNT PAID FOR YOUR PURCHASE OF THE PRODUCTS.

YOU WILL ALSO FIND INFORMATION ABOUT ORDERS, SHIPPING, REFUNDS AND RETURNS OF PRODUCTS PURCHASED ON THIS WEBSITE IN THE SHIPPING AND RETURNS POLICY SECTION OF THE WEBSITE.

 

THE CANCELLATION RIGHT SET OUT IN THIS SECTION DOES NOT APPLY TO:

  • SEALED PRODUCTS UNSEALED BY YOU FOLLOWING DELIVERY, WHERE RETURN OF SUCH PRODUCTS IS UNSUITABLE DUE TO HEALTH PROTECTION OR HYGIENE REASONS.
  • PRODUCTS WHICH ARE MADE TO YOUR SPECIFICATIONS OR CLEARLY PERSONALISED.
  • PRODUCTS WHICH HAVE BECOME INSEPARABLY MIXED WITH OTHER ITEMS AFTER DELIVERY. 

 

REFUND TIMES AND PROCEDURES

AFTER THE VENDOR HAS RECEIVED THE RETURNED PRODUCTS AND CHECKED THAT THE PRODUCTS MEET ALL REQUIREMENTS, YOU WILL RECEIVE AN E-MAIL THAT THE RETURNED PRODUCTS HAVE BEEN ACCEPTED. WHATEVER THE FORM OF PAYMENT YOU USED (CREDIT/DEBIT CARD), THE REFUND PROCEDURE WILL START WITHIN 30 DAYS FROM WHEN THE VENDOR WAS INFORMED OF YOUR DECISION TO EXERCISE YOUR RIGHT TO RETURN THE PURCHASED PRODUCTS AND ONCE THE VENDOR HAS CHECKED THAT THE RETURN WAS CARRIED OUT IN COMPLIANCE WITH THE ABOVE CONDITIONS. THE TIME PERIOD FOR REFUNDING THE AMOUNT YOU PAID FOR PURCHASING THE RETURNED PRODUCTS DEPENDS ON THE PAYMENT TYPE USED: PURCHASE BY CREDIT/DEBIT CARD: REFUND TIME WILL DEPEND ON THE CREDIT CARD COMPANY’S POLICIES.

LAST UPDATE: FEBUARY 2021